Maintenance & Support

Your operation
never stops.

Proactive monitoring, immediate response and continuous evolution.

We manage the technical health of your systems with 24/7 monitoring, proactive security patches and an expert team that detects and resolves problems before they affect your users. Your operation continues uninterrupted while you focus on growing your business.

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Who is this for?

This service is for you if...

  • You have production systems you can't afford to have go down

  • Your technical team is firefighting instead of improving the product

  • You have no real-time visibility of how your services are performing

  • Every incident takes too long to detect and resolve

  • You want technical stability without growing your headcount

Sound familiar?

Problems we solve

If you recognise any of these, there is real room for improvement. We know how to fix it.

A production failure costs real money

Without active monitoring, problems are detected only when they're already affecting clients. Response time is too high and the damage is already done.

Your technical team is constantly firefighting

There's no time to improve because everything goes into resolving reactive incidents. The system never evolves — it just survives.

You have no visibility of your systems' health

You don't know if your services are performing well until someone reports a problem. Proactivity doesn't exist.

We have a clear solution for each one.

Tell us your situation
What you'll achieve

How this service helps you

Real-Time 24/7 Monitoring

Complete infrastructure observability with real-time dashboards: system metrics, application traces, centralised logs and intelligent alerts. We detect anomalies before they become incidents that affect your users and your reputation.

Incident Response with SLA

Intelligent alert system with automatic severity-based prioritisation. For critical incidents, our on-call team responds in under 15 minutes — any time of day or night — with a clear action plan and constant communication until resolution.

Proactive Security Patches

We apply security updates periodically, documented and without downtime. We actively monitor CVEs relevant to your specific stack and apply immediate mitigations when new critical vulnerabilities are detected that affect you.

Preventive Maintenance

Periodic performance audits, obsolete data and log cleanup, slow query optimisation and capacity review before issues escalate. We keep your system in optimal condition so you don't have to worry about it.

Updates & Continuous Evolution

We keep your dependencies updated, apply emerging best practices and document every change applied. Your stack always modern, always secure and without accumulated technical debt that will slow you down.

Dedicated Technical Support

Dedicated support channel with SLA-guaranteed response times. Your team can ask technical questions, request minor improvements and report incidents with guaranteed response in under 4 hours during business hours.

Real impact

What changes in your business

We don't sell technology. We sell measurable results for your business.

Before

Incidents detected only when they're already affecting real customers

After

Proactive alerts before the problem reaches the user

−90% detection time
Before

Reactive technical team with no time to improve the product

After

External support handles incidents, team focuses on features

+50% productive capacity
Before

No verified backups or recovery plan for failures

After

Daily verified backups and tested recovery plan

99.9% guaranteed uptime
Deliverables

Exactly what you receive

24/7 infrastructure and application monitoring

Custom real-time status dashboard

Severity-based alerts (Slack, email, SMS)

Incident response with guaranteed SLA level

Monthly security patches applied without downtime

Automatic backups verified and tested daily

Detailed monthly system health report

Quarterly performance and capacity review

Dedicated support channel with guaranteed response time

Up to 4h of monthly development and improvements included

Does this apply to you?

Free first consultation. We tell you what you can improve, what it costs and how to start.

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Talk to us — it's free
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Methodology

How we work together

Step 01

Onboarding & Diagnosis

We access your systems, install monitoring agents and perform an initial audit to understand the real state of your infrastructure and configure the right alerts for your traffic profile.

Step 02

Observability Stack

We deploy metrics, logs and traces with tools like Grafana, Datadog or Prometheus. We configure custom alert thresholds based on your traffic profile and the criticality of each service.

Step 03

Active SLA & Support

From this point on, your system is protected. We respond to incidents 24/7, proactively apply security patches, manage updates and keep you informed with detailed monthly reports.

Step 04

Quarterly Review

Every quarter we review the overall system performance, identify areas for improvement and propose concrete optimisations to keep your platform in optimal shape and ready to scale.

Frequently asked questions

Common questions before you start

We answer the most common questions before we start working together.

Our monitoring never sleeps. For high or critical severity incidents, the system automatically alerts our on-call team and a response begins within 15 minutes, regardless of the time.

Let's talk

Take the first step today

Free initial consultation. We tell you what makes sense, what it would cost, and how to get started.

No commitmentReply within 24hFree first call