Frequently asked questions

You can sign up on the registration page with your email and password. If your company already has an active contract, you may receive a direct invitation by email with an activation link.

Yes. The account administrator can invite team members with different roles and permissions. Contact support if you need to manage additional users.

Click 'Forgot your password?' on the sign-in screen. You will receive an email with a reset link. The link expires after 24 hours.

Yes. Go to 'Profile' → 'Preferences' and select your preferred language. The change takes effect immediately across the entire interface.

Response times depend on priority: Low (48–72 h), Medium (24 h), High (4–8 h) and Critical (under 1 h). Standard support hours are Monday to Friday 09:00–19:00 CET, though critical tickets are attended 24/7.

Yes, you can attach images, PDFs, logs and other files of up to 10 MB each. This greatly helps the team diagnose the problem faster.

When the team marks a ticket as resolved, it moves to 'Closed' status and you will receive a notification. If the problem is not resolved or reoccurs, you can reply to the ticket and it will be automatically reopened.

Yes. In the 'Tickets' section of the sidebar you can see all your active, closed and pending tickets, with filters by status, priority and date.

All data is stored on servers within the European Union, in ISO 27001-certified data centres. We comply with GDPR and never sell data to third parties.

It is not mandatory by default, but we strongly recommend it. Account administrators can enforce it for all users in their organisation.

Go to 'Profile' → 'Sessions'. You will see the list of devices with an active session. You can sign out of any device individually or all at once.

Yes. We perform automatic daily backups with a 30-day retention period. In the event of an incident, we can restore data to any point within that window.

Invoices are automatically sent to the billing email registered on the account at the start of each service period. You can also request them by opening a ticket in the 'Billing' category.

Yes. Contact your account manager or open a 'Commercial query' ticket. Changes take effect from the next billing period.

We accept bank transfer, SEPA direct debit and card payment. For recurring payments, SEPA direct debit is the most convenient option.

The platform works correctly on the latest versions of Chrome, Firefox, Safari and Edge. For the best experience, we recommend keeping your browser up to date.

Yes, we have a documented REST API. You can request access and technical documentation by opening a 'Technical request' ticket or contacting the team directly.

Yes. The platform uses WebSockets to deliver real-time notifications about ticket updates, team messages and other relevant events without needing to reload the page.